A fair question, and one most vendors answer vaguely. Here is what is actually captured and what to ask.
An AI receptionist handles the same customer data your front desk always has — names, contact details, addresses and job details. What changes is that it is recorded and transcribed rather than half-remembered. Ask any provider three things: where recordings and call transcripts live, how long they are kept, and whether your data trains shared models.
Caller reported a leak at the front of the property, first noticed the previous day. Details captured and an afternoon window booked for the following day.
Send appointment reminder
The record above is exactly what a call produces: an audio recording, a saved transcript, the caller details given during the conversation, a summary with a quality rating, and the stage the lead has reached. None of that is hidden from you — it is the working record you use to follow up.
Some personally identifiable data is unavoidable: you cannot book a job without a name, a number and an address. The question is never whether it is collected but how it is stored, who can reach it, and how long it stays. Crown’s handling of that, along with your rights over it, is set out in the privacy policy, which covers data retention, data security and AI disclosure as named sections.
A provider who cannot answer those quickly is telling you something. Ask them of us too — the answers are in the policy rather than in a sales call.
The same principle as everything else Crown builds: your website, your phone number, your content, your call logs and every review you earn are yours. If you leave, they go with you. The AI platform that runs on top stays with us.
Yes. Each call produces an audio recording and a saved transcript, which is what makes the summaries, lead records and follow-up possible. They are visible to you in your dashboard rather than held somewhere you cannot see.
Necessarily, yes: names, phone numbers and service addresses are what a booking is made of. How that data is retained, secured and handled is set out in Crown's privacy policy, which has named sections on data retention, data security and AI disclosure.
You do. Your website, phone number, content, call records and reviews are yours and go with you if you cancel. Crown's AI platform is ours and stays with us, which is why the monthly fee stops when you do.
Where recordings and transcripts are stored, how long they are kept, who at the vendor can access them, and whether your data trains models shared with other customers. A vendor who is slow to answer those is worth a second look.
Book a 15-minute call. We'll look at your numbers, walk you through the full system, and give you a clear plan. No pressure, no tech homework.
Book a 15-min call →